printer will not print

[lou1616]

I cancelled instant ink and put in my own cartridge and the printer won't print.  Jobs are stuck on queue

[Kuroi_Kenshi]

Hi @lou1616 ,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Turn on the Product:

• Ensure your printer is turned on and the power cord is firmly connected to both the printer and the power outlet.

Load Paper:

• Ensure paper is loaded in the input tray. If there's no paper or if it's loaded incorrectly, this might cause issues.

Select the Correct Printer:

• Ensure the correct printer is selected in your software application. Setting the printer as default can help resolve this.

Check Printer Driver Status:

• Ensure the printer driver status is set to "Ready" and not "Offline" or "Stop Printing."

Clear Cancelled Print Jobs from the Queue:

• Open your computer's printer folder and check if any cancelled print jobs remain in the queue. Remove them if necessary.
• Disconnect the USB cable or restart the computer and reconnect the USB cable if the job does not delete.
• Restart both the computer and the printer.

Clear Paper Jams:

• Check and clear any paper jams in the printer.

Ensure the Print Carriage Can Move Freely:

• Make sure the print cartridge carriage can move freely from one side to the other of the printer interior.

Check the Connection Between Printer and Computer:

• Verify that the USB cable is securely plugged into both the printer and the computer.

Reset the Product:

• Turn off the printer, unplug the power cord, wait 60 seconds, plug the power cord back in, and turn the printer on again.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,