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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Photosmart 7525
Microsoft Windows 10 (64-bit)

printer won't print black ink,, new ink cartridge,   

Print Quality Diagnostic all good except nothing prints in the black column

already cleaned printer head

1 REPLY 1
HP Recommended

Hello @joe2006 .

  1. Run HPPSdr.exe from the download location on your computer.
  2. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  3. Click Fix Printing.

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