printer won't print things

[Sylwaninn]

Hi!

i have a problem with my HP Deskjet 3760. Im not out of ink but everytime i go to print something, it doesn't print at all but all it comes out are blank pages that are supposedly "printed" but nothing shows up on the page and it shoots it out blank.

I've had this problem for a while now and even if i change cartidges to new ones, the issue remains the same and i dont know what i have to do.

I go to school and i absolutely need the printer to actually work cause i need to print school documents and projects.

[Nal_NR]

Hi @Sylwaninn,

Welcome to the HP Support Community. 

I'd like to help!

Update the firmware

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check for issues with the ink cartridges

Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues.

Replace any non-HP or refilled cartridges with genuine HP cartridges. HP supplies are available from the HP Store and local retailers.

HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Go to HP Anti Counterfeiting and Fraud Program for more information.

Check the ink levels and replace any low or empty cartridges.

NOTE:

The printer features a 'backup mode' that enables printing with one cartridge. Remove the low or empty cartridge to continue printing if a replacement is not available. Depending on the cartridge removed, blacks will not be as dark and color prints will be in grayscale.

Rough handling of cartridges during transport or installation can cause print quality problems. Wait a few hours for the automatic servicing routine to complete, and then try to print again.

If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP limited warranty information.

Run a Print Quality Diagnostic report

Use a Print Quality Diagnostic report to check if the ink cartridges need to be cleaned or if there is an alignment issue.

Load plain white paper in the tray.

Print the report from the HP Smart app or the full-feature printer software.

Windows: Search Windows for your printer name to open HP Printer Assistant. Click Maintain Your Printer, select the Device Services tab, and then click Print Quality Diagnostics Page to print the report.

Mac: From the Applications > HP folder, select HP Utility. Click Print Quality Diagnostics, and then click Print to print the report.

Android, iOS: Go to 123.hp.com to install the HP Smart app on your device. After you add the printer, click the picture of your printer. The report is located under Printer Reports, or in Advanced Settings > Tools > Utilities > Print Quality Toolbox.

Check for issues indicated on the report, and then follow the instructions provided to resolve the issue.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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