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‎06-19-2023 11:58 AM

HP Recommended
Product: HP OfficeJet Pro 9019/Premier All-in-One Printer
Operating System: macOS 10.15 Catalina

All of a sudden, my printer won't print.  I get an error message on the printer mini-screen "cartridge cannot be used until printer is enrolled in Instant Ink".  I buy my cartridges at Staples in a HP box.  Is this a new scam by HP ?

Category:
1 REPLY 1

‎06-19-2023 01:28 PM

HP Recommended

Fixed it.  Apparently the box I replaced the ink was my last box from HP Instant Ink.  I opted out of Instant Ink over a year ago because I was using ink slower than the Instant Ink automatically was delivering to me at their exorbitant prices.  I put cartridges from a second box I know I got from Staples, and the printer worked fine.  So, I have a box of black and three color cartridges that are full but not usable because I am not enrolled in Instant Ink.

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