printer won't read ink cartridges

[shellyT751]

I bought the ONN Hp compatible ink cartridges and now I am getting a E0 code

[Kuroi_Kenshi]

Hi @shellyT751,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

The E0 error code on the HP DeskJet 2852e All-in-One Printer typically indicates an issue with the ink cartridges. When using non-HP ink cartridges, such as ONN compatible ink cartridges, your printer might not recognize them, leading to errors.

Here are the steps to resolve the E0 error:

Check Ink Cartridges:

• Ensure that the ink cartridges are correctly installed.
• Remove and reinstall the ink cartridges to make sure they have good contact with the printer's internal connectors.

Use Genuine HP Cartridges:

• It is recommended to use genuine HP ink cartridges designed specifically for your printer model. Non-HP cartridges might not be compatible and can cause errors.
• HP cartridges usually contain a chip that communicates with the printer to ensure proper functionality.

Reset the Printer:

• Turn off the printer and unplug the power cord.
• Wait for about a minute before plugging it back in and turning on the printer.

Clean the Ink Cartridge Contacts:

• Open the ink cartridge access door and wait for the carriage to move to the center of the printer.
• Remove the ink cartridges and gently clean the electrical contacts with a lint-free cloth.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

I hope this helps.

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Best regards,