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‎09-10-2023 07:12 AM - edited ‎09-10-2023 07:19 AM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

replaced twice with new magenta cartridges and still message is "cartridge problem. One or more cartridges appear to be damaged. Magenta. Remove them and replace with new cartridges." I've tried unplugging both from unit and wall with no solve. Also tried clean boot of laptop. Same message.

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2 REPLIES 2

‎09-12-2023 11:56 AM

HP Recommended

@nyrdewws

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎10-12-2023 02:42 PM

HP Recommended

Sorry Sandy, I already tried ALL of the solutions - NONE worked. I ordered new cartridges TWICE from HP and same result.

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