• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-07-2025 04:06 PM

HP Recommended
Operating System: macOS 15.0 Sequoia

problem after ink cartridge replacement

Reply
1 REPLY 1

‎10-09-2025 12:05 PM

HP Recommended

Hi @Alanswider,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your printer stopped working after replacing the ink cartridge on macOS 15 Sequoia, here’s what we recommend:

Why This Happens

  • The new cartridge may not be seated correctly or recognized by the printer.
  • The HP app or printer driver may need to refresh after cartridge replacement.
  • macOS 15 introduced security changes that can affect printer communication.


Steps to Fix It

1. Check Cartridge Installation

  • Open the cartridge access door.
  • Remove the new cartridge and inspect: 
    • Remove any protective tape from the copper contacts.
    • Ensure the cartridge clicks firmly into place.
  • Close the door and wait for the printer to initialize.


2. Restart Printer and Mac

  • Power off the printer, unplug it for 60 seconds, then restart.
  • Restart your Mac to refresh the connection.


3. Update HP App

  • Open Mac App Store → Search HP App → Install the latest version.
  • Launch the HP app and check if the printer shows Ready.


4. Reset Printing System

  • Go to System Settings > Printers & Scanners.
  • Right-click in the printer list → Select Reset Printing System.
  • Re-add your HP printer using HP Smart.


5. Run Printhead Cleaning

  • From HP Smart: Printer Settings > Tools > Clean Printhead.
  • This helps if the ink is not flowing after replacement.


6. Update Printer Firmware

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.