printer

[Wu880309]

Hello, I want to cancel the monthly ink, and I haven't received the free ink for two months .Why  I still have outstanding payment? And it's 24 pounds.

[Dragon-Fur]

@Wu880309 

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Welcome to the HP Community.

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Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

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Instant Ink is a Print-by-Page Subscription service.

Ink is supplied while the contract is active for the plan selected.

Ink is only sent when the printer reports to the service that ink is needed.

First, read your Terms of Service contract and the FAQ at the Website to understand the service.

If you wish to cancel, read the section in the contract on how to cancel the subscription.

After the subscription is cancelled, remember that Instant Ink cartridges remain the property of HP.

After termination of the contract, the Instant Ink Cartridges will lock and cannot be used (in any printer).

The Instant Ink cartridges should be returned to HP.

At the least, the cartridges must be removed from the printer - Purchase ink to use after the contract is cancelled.

Things that are Instant Ink 

TKB article contributed by HP JessikaV

Open and Read   HP+ Plans: Ink and Toner

Article includes an explanation of the service.

Need more ink?  How to Order >>  See Section: Timelines for cartridges delivery

and

HP Instant Ink - Main Website - Support, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just beneath the introduction section / image.

Enrolled in Instant Ink? 

Check for Support contact options in your Instant Ink Account.

Of Interest… Be Informed!  Understand your Options and Responsibilities!

• Section Check to see if your HP printer works with Instant Ink
• FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
• The all-important Contract > Link is located below the FAQ section > READ Terms of Service Contract

NOTES: 

• It is NOT necessary that you be enrolled to read the contract
• Contract:  Open the main website > Change region / flag > scroll down just past the FAQ
• Cancellation  >> READ the Terms of Service Contract.

• The Terms of Service contract also provides contact information, usually in the very first section.

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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