printer

[Daffyduck1226]

printer works but the ink is not coming out on paper  but ink fully in black and low in color  but i did all test paper works keep saying error   and when prints no ink on paper

[Max3Aj]

@Daffyduck1226, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP DeskJet Plus 4140 is printing blank pages even though the ink levels show black as full and color as low. Let’s walk through some steps to help resolve this issue.

Check Ink Cartridges

• Make sure the cartridges are genuine HP and properly installed.
• Remove and reinsert the cartridges to ensure good contact.
• If the color cartridge is low, it may still affect black printing depending on the print mode.

Run Printhead Cleaning

Sometimes dried ink can block the nozzles. Use the printer software or control panel to clean the printhead:

• On the printer control panel, press the Information button (i) and Resume button together to print a Printer Information Page.
• Use the HP Smart App or HP Printer Assistant on your PC to run a printhead cleaning.

Print a Diagnostic Page

This helps identify if the issue is with the black or color cartridge:

• Use the HP Smart App or printer software to print a Print Quality Diagnostic Page.
• Check for missing lines or faded areas.

Update Printer Firmware

Outdated firmware can cause printing issues. Make sure your printer is up to date:

• Visit the HP Software and Driver Downloads page.
• Search for your printer model and install the latest firmware.

Try a Copy Test

Place a document on the scanner glass and press the Copy Black button. If the copy is also blank, it confirms a hardware or ink delivery issue.

If the Issue Persists:

• Try replacing the black ink cartridge, even if it shows full, sometimes sensors can be inaccurate.
• If cleaning and cartridge replacement don’t help, the printhead may be clogged or defective.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support