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‎09-16-2024 07:44 AM

HP Recommended

Hp envy 5660 has an error code and won't allow me to print,copy or scan from the main panel on the unit. i recently installed a black cartridge and i have received two different error messages the first was a geniune hp ink cartridge installed I recently replaced an empty black cartridge. so I reinstalled both the black and the color cartridge to see if the message would clear and turned the machine off and on but none of these messages are clearing. it remains onscreen and unusable. I need my printer to work again. Can you please help? I only install hp cartridges and im not sure why this problem has occurred

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