printhead error

[Aayushyadav23]

printer not working and printhead error is popping up

[Jerry_57]

Hi @Aayushyadav23,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP printer is not working and a printhead error appears. The recommended action depends on the exact message shown on the front panel.
 

Common HP guidance includes:
 

• “Printhead error: not present” → Insert the correct printhead.
   
• “Printhead error: please remove” → Remove the incorrect printhead and install a new one of the correct type.
   
• “Printhead error: reseat” → Remove and reinsert the printhead, and try cleaning the electrical connections.
   
• “Printhead error: replace” → Remove and reinsert the same printhead, or clean the electrical connections. If the issue continues, replace the printhead.

Kindly share the serial number of your printer and the error message.

Please help us by providing the Product serial number or product number in a private message so we can assist further.
 

Here is the link to find the product serial number: Click here.

Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.