printhead on hp envy 5032

[skipperct7]

my hp envy 500 is not responding to the software cleaning, so I want to manually clean the printheads but can't find a way to remove them. Does anybody know whether they are removable or fixed. Thank you.

[Valsimot]

The printhead is on the bottom part ( copper) of the cartridge.

[skipperct7]

Thank you Valsimot, I didn't know that. It is not my printer, I am trying to help my niece with it. I have Canon printers which are a totally different set up. I assumed that the printheads were something to do with the white oblong 'cups' that the cartridges fit onto. Do you know whether these 'cups' and associated bits can get clogged?

[Valsimot]

Yes if the printer is unused for a long period ink dries in the printhead  ( cartridge) and you get a bad print or even no print at all.

Soaking a bottom part in hot water might dissolve dried ink, in the worst case new ink cartridges will solve print quality issue.

[skipperct7]

Thank you Valsimot, that's exactly what happened.  I once fitted a Cis system to my Canon but I got rid of it because it gave problems including clogged printheads which couldn't be cleaned with the software so I used the hot water which always worked. Because these hp printheads are totally different I wasn't sure about it but I'll give it a go and let you know how it went.