printing blank page

[sue_butterfly]

not printing black

[Kuroi_Kenshi]

Hi @sue_butterfly,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Ink Levels:

• Verify that the black ink cartridge has sufficient ink. You can check the ink levels through the printer's control panel or HP Smart app.

Use Genuine HP Cartridges:

• Ensure that you are using genuine HP ink cartridges. Non-genuine cartridges can sometimes cause printing issues.

Clean Printhead:

• Cleaning the printhead can often resolve issues with black ink not printing. Follow these steps:
  • On the printer’s control panel, go to “Settings.”
  • Select “Printer Maintenance” or “Tools.”
  • Choose “Clean Printhead” and follow the on-screen instructions.

Printhead Alignment:

• Aligning the printhead can improve print quality. To align the printhead:
  • On the printer’s control panel, go to “Settings.”
  • Select “Printer Maintenance” or “Tools.”
  • Choose “Align Printhead” and follow the on-screen instructions.

Check for Blockages and Clean Cartridges:

• Sometimes, dried ink or debris can block the ink nozzle. Remove the black ink cartridge and check for any blockages.
• Use a lint-free cloth and distilled water to gently clean the contacts on the ink cartridge and inside the printer.

Update Printer Firmware and Drivers:

• Make sure your printer firmware and drivers are up to date.
• Visit the HP Support Page for the HP OfficeJet 5255 and download the latest firmware and drivers for Windows 10 (32-bit).

Reset the Printer:

• To reset the printer:
  • Turn off the printer and disconnect the power cord.
  • Wait for about 60 seconds.
  • Reconnect the power cord and turn on the printer.

Perform a Print Test:

• Print a test page to check if the black ink is now printing correctly:
  • On the printer’s control panel, go to “Settings.”
  • Select “Printer Maintenance” or “Tools.”
  • Choose “Print Quality Report” or “Print Test Page.”

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,