printing blank pages

[Jessy247]

My printer is only printing blank pages. I just used it a week ago and it was fine. Ink levels show med to low but should still be more than enough to print one sheet.

[Raj_05]

Hi @Jessy247,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is printing blank pages despite adequate ink levels, the issue could be related to a clogged printhead, incorrect printer settings, or a firmware/software issue. Here’s a step-by-step guide to troubleshoot.

Check the Ink Cartridges:

• Remove and Reinsert Cartridges: Sometimes reseating the cartridges helps.
• Clean the Contacts: Use a lint-free cloth and gently clean the electrical contacts on the cartridge and the printer.
• Check for Protective Tape: Ensure there’s no tape covering the ink nozzles if the cartridge is new.

Run a Printer Diagnostic:

• Access your printer settings and run a printhead cleaning cycle or a diagnostic report via the printer’s control panel or the HP Smart app.
• Print a test page to see if ink is flowing correctly.

Update Printer Drivers and Firmware:

• Visit the HP Support website and ensure your printer’s drivers and firmware are up-to-date.
• Reinstall the printer software to rule out any corrupted files.

Adjust Printer Settings:

• Ensure the print settings are correct (e.g., paper type and quality).
• Verify no settings like "Print in Grayscale" or "Draft Mode" are enabled unless intended.

Check for Software or Application Issues:

• If printing from a specific app, try printing from a different one to determine if the problem is app-specific.
• Print directly from the printer's menu to rule out computer/software issues.

Clean the Printhead:

• If cleaning via the printer’s control panel doesn’t work, remove the printhead (if removable) and clean it manually. Use warm distilled water and a lint-free cloth to gently remove clogs.

Perform a Hard Reset:

• Turn off the printer and unplug it from the power source.
• Wait 1-2 minutes, then plug it back in and turn it on.
• Retry printing.

Replace Ink Cartridges:

• Even if ink levels appear sufficient, cartridges can dry out or malfunction. Replace them with new, genuine HP cartridges.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support