printing custom borders issue

[Terry171]

need help please, My printer is the HP ENVY PHOTO 6220,   i am trying to print certificates with a custom border on 200gm paper and the border that comes out of the printer first is always closer to the edge than the others , so off-centre. the margins are 1cm on all sides. If i put a 90gm paper in sometimes it prints correct, I have no problem printing on an older Epson printer. i have switched on and off, updated to the current version for the printer software, i am a bit lost......

[Jay_G24]

Hi @Terry171,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to print custom borders on certificates.

To assist better -What's the application you are trying to print from? Have you tried printing from a different application or device? 

Meanwhile, change print settings from the app you are printing from.

Open a document, photo, or webpage, click File, and then click Print or click the Print icon to open the Print window.

Open the printing options. The button or link name depends on the app you are printing from.

Windows 10 Photos app: Click More settings at the bottom of the settings list.

Microsoft Word: Click Printer Properties.

Paint and WordPad: Click Preferences.

Click the tabs on the top of the window or click Advanced to access available settings for your printer.

Scale or resize the printout: Print to fit on different paper sizes, scale to fit the selected paper size, or change the percentage of the original size that prints under Resizing Options on the Features or Effects tab.

Minimize margins: Print close to the bottom edge of the page. This setting is on the Advanced tab.

Mirror printing: Reverse an image or document for printing iron-on transfers from the Advanced tab.

Also, refer to the document -Create Custom Paper Sizes

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping