printing on 8.5 photo paper on HP 7800 ENVY

[jmatras]

I am trying to print a phot on 8.5x11 HP Advanced photo paper but the paper tray doesn't go that wide. Using the 8.5 tray allows for plain paper setting only.

How do I get to print 8.5x11 on photo paper? Plain paper setting doesn't print the same quality. 

[Raj2111]

Hi jmatras,

Welcome to the HP!

I understand that you are not able to print photos using photo paper size 8.5x11 , I am glad to assist you today.

Please go through these documents:

https://support.hp.com/us-en/document/ish_5162816-5163501-16

https://support.hp.com/us-en/document/c05540231

https://youtu.be/AII-NP08DqQ

https://youtu.be/DIIRH3soTKo

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,

Raj

[Raj2111]

Hi jmatras,

We haven't heard from you!

This post is concerning the thread you recently created in your friendly neighborhood (HP Community).

I would like to know if the resolution we provided worked for you.

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 
 

-Regards

Raj

[jmatras]

This inspired me to look at the " print settings" in the Photoshop print settings window (that also includes the print button) which I hadn't noticed, even though it was, as my mother would say, if it was a snake it would have bit me.

So actually, this was a Photoshop issue rather than strictly a printer problem. I usually printed 5x7 or 3x4, and those would go in the photopaper tray. Well, then, if that's the photo paper tray, why won't the 8.5x11 paper go in there. Ah, because it goes in the other tray and you change the print quality with the settings. 

Thanks for your help, and sorry to be slow in getting back to you. Over the holidays I wasn't able to "goof around  in my computer."

[Raj2111]

Hello Jmatras,

I'm pleased to hear that you successfully resolved the issue. Wishing you joyous holidays!

-Regards

Raj