printing photos

[kim382]

my printer will not print photos keeps coming up saying paper is jammed, has anyone else had this problem or is it the paper i'm using 

[Dragon-Fur]

@kim382 

Welcome to the HP Community --

Yes, if something happens to you and your printer, it has likely happened to someone else.

There are only a limited number of things that happen with printers -- most events are not unique.

Many Paper Jams are perhaps related to one or more of the following events.

(Note >> The list is not all inclusive.)

• The printer is dirty and / or is not ready to print on paper meant for photos / images.
• The sensor in the printer believes there is a paper jam.  Actual stuck paper is not necessary for this error.
• The paper is not supported -- For example:  The paper size, type, and / or weight are wrong for the printer.
• The paper is not suitable -- For example:  The size, general type, and weight are supported but perhaps the surface of the paper is not recognized and the printer balks at loading it.  Paper is too damp, too dry, crooked, curled, dirty.
• The paper is supported but is loaded incorrectly, including wrong orientation, wrong tray, wrong side down.
• The printer is not aware of the paper Size & Type or the Tray and Paper setting on the printer is incorrect.  Checked / adjusted on the Printer Control Panel and / or the Embedded Web Server (EWS).
• The job settings are incorrect -- The printer is set to one size / type of paper and the job configuration is trying to use a different paper size / type / configuration. 
• The printer Tray and Paper and the job configuration appear to match but there are incompatible settings selected in the job setup.  True - This type of mistake does not generally result in a "Paper jam" message.

The following address the list of possible causes of a paper jam error.

Product Specifications for the HP ENVY Inspire 7920e All-in-One Printer (242Q2D)

Paper handling

Input capacity	Up to 125 sheets
Standard input capacity (cards)	Up to 40 cards
Standard input capacity (envelopes)	Up to 5
Standard input capacity (secondary tray)	Up to 15 sheets
Output capacity	Up to 60 sheets
Media sizes supported (metric)	Main Tray: A4, A5, A6, B5(ISO), B5(JIS), 10 x 15 cm, 10 x 30 cm, 2L, Hagaki, O**bleep**u Hagaki, Envelope (A2, C5, C6, DL, #10, Chou #3); Photo tray: 10 x 15 cm, 13 x 13 cm, 13 x 18 cm
Media sizes supported (U.S. standard)	Main Tray: Letter, Executive, Statement (8.5 x 5.5 in), 4 x 6 in, 5 x 7 in, 8 x 10 in, 4 x 12 in, Envelope (#10, A2); Photo Tray: 5 x 5 in, 4 x 6 in, 5 x 7 in
Media sizes, custom (metric)	Main Tray: 97.79 x 215 to 127 x 355 mm; Photo Tray: No custom sizes
Media sizes, custom (U.S. standard)	Main Tray: 3.85 x 8.5 to 5 x 14 in; Photo Tray: No custom sizes
Media types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media weight supported (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; Photo Tray: photo paper: up to 300 g/m²
Media weight supported (U.S. standard)	18 to 22 lb
Borderless printing	Yes

Next,

Documents and Videos are located in Troubleshooting > Printing > Jams

The Troubleshooting document includes both cleaning and printer 'Reset' instructions.

 HP ENVY Inspire 7200e, 7900e Printers - 'Paper Jam' error

 HP ENVY Inspire 7200e, 7900e Printers - Printer does not pick paper

Next,

User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

Load Media - Start on Page 13

Access and use EWS - Starting on Page 27

EWS > HP Document / How-to (Original Format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Open your Browser > Type / enter the Printer IP address into URL / Address bar

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR

Example - Alternate Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

EWS_7855_Preferences_Tray_and_Paper_Management_All_4

Next,

Samples

Example - HP Smart - Windows - Simple Photo Print 4x6 inches Borderless

HP_Smart_Win_Print_Photo_4x6_All_3

Example - HP Smart - Mobile - Photo Print

HP_Smart_Mobile_Image_Print_Resize-Move_10

Extras

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Envy Inspire 7900e

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Inspire 7920e All-in-One Printer  

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