printing problem

[hisheltie]

My red ink color  is not printing. It says my cartridge levels are good. Please help. 

[Kumar0307]

@hisheltie, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not printing in Magenta. Make sure you are using HP inks.

Kindly perform the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the printhead up to 2 times, and print a test page to check the result.

If the issue persists, you may have to use an alternate/new ink cartridge to conclude if it is a defective ink cartridge or an issue with the printhead.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!