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‎12-12-2021 08:13 AM

HP Recommended
Product: officejet pro 6960
Operating System: Microsoft Windows 10 (32-bit)

When I send a printable page the blue color does not come out
I thought there was no ink so I switched to a new ink and the problem still persists
Even when printing a test page the blue does not come out
I have tried using the tools you have on the site without success

Category:
1 REPLY 1

‎12-16-2021 04:24 AM

HP Recommended

@kali11

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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