prints have lines.

[Joanne2662]

I tried the online chat and cleaned the printhead, no better. I have full cartriges except the black ink is half full. the letters and numbers look normal on the page just the lines are mostly blue and pink

Help!

[Hawks_Eye]

Hi @Joanne2662 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

That sounds like a classic case of color ink banding, and you’ve already done the right thing by cleaning the printhead. Since the issue persists, let’s go a bit deeper and try to restore clean output from your HP OfficeJet Pro 8035e

Perform the following tasks in the order given to resolve the print quality issue with your printer. Use the printer after each task to see if the issue is resolved.

Clean the printhead (HP Smart app)

Clean the ink smears (HP Smart app)

Check ink cartridges

Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues. 

Check the paper, print settings, and quality of the file being printed

Print an alignment page with the HP Smart App

For detailed instructions on how to perform the above steps, please click on the link below:

HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

Let me know how it goes—I’ll stick with you until those streaks are history.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye