problem in printing A3

[MohmdFawzei]

My HP officeJet 7720 pro Prints  A3 in black and white only despite all the setting adjusted to print color one, and when try with A4 it go with color print? any  one can help... it still new and all cartridges over 60% filled.

[The_Fossette]

@MohmdFawzei

I reviewed your post and I understand that the printer is not printing color when printing on A3 paper.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you root uninstall the printer and then reinstall it and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[MohmdFawzei]

Sorry for late reply, once I'll be home, and do your solution... then feed you back,,

Many thanks 😊 

[MohmdFawzei]

I'm sorry this is disappointing , I walk over all steps you gave it , but the problem still there., some changes in steps is happened like when went to download the printer App, it took me to HP smart app then set up the the specific printer That in my case is Officejet pro 7720. 

I wish to don't let me down , and try another solution .... Regards

[The_Fossette]

@MohmdFawzei

From which application/software you are printing?

Meanwhile, download and install the printer driver from the below link.

https://ftp.hp.com/pub/softlib/software13/COL60874/HPUFD_Driver_2_0_193.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[MohmdFawzei]

Sorry I set up the application you sent it to me but it seems for Fax , but any way I set it up then when I made print , , system  choose the new fax printer by default but not showing A3 in selections ,, I'll attach photos for this..

https://ibb.co/GCvzXFD

https://ibb.co/7thGkHw

https://ibb.co/jgfBCJF

https://ibb.co/gJBLPpY

[MohmdFawzei]

@The_Fossette

Excuse me I didn't heard  from you,, Sir are you still there or no more solutions you have !!!

[The_Fossette]

@MohmdFawzei

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[Claire58]

Hi, I have the same problem - did you get your sorted?

[MohmdFawzei]

Unfortunately ,, NO I didn't...

The online customer support agent recommended to call local support for further solutions....

Plz , Feed me back if you got any knowledge or solutions. Here's my email : mohmd.fawzei@**bleep**.com