problem in printing A3

[Claire58]

I spent a couple of hours online with the watsapp customer support, but it wasn't resolved. They suggested i take the unit back and exchange it. What a waste of time!!

[praveenbv]

HI@Claire58,MohmdFawzei,Welcome to the HP Support Community!

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Adjust the paper size setting:

1. In the program, you want to print from, click File, and then click Print.
2. Make sure your printer is in the Name or Printers drop-down list box, and then click Properties, Printer Properties, or Preferences.
3. Click the Paper/Quality tab.
4. Click Advanced, if necessary, and then click Paper Size.
   Figure: Selecting the correct paper size

1. Select the paper size that matches the size and type of paper loaded in the printer tray, and then click OK. If there are no matching paper sizes, select the size from the list that is closest to the size of the paper loaded in the tray.
2. Click OK, and then try to print.

Check the paper source setting:

1. Remove all the paper from all the printer input trays.
2. Reload the paper, and then adjust the paper width guides so they gently rest against the edge of the paper stack.
3. In the program, you want to print from click File and then click Print.
4. Make sure your printer is in the Name or Printers drop-down list box, and then click Properties, Printer Properties, or Preferences.
5. Click the Paper/Quality tab, and then click Paper Source to select the correct tray.
6. Click OK, and then try to print.

Click here and refer to the document to perform the above steps.

[MohmdFawzei]

 Hello 🌹,, 

All data you mentioned are already had done ,, I know these preparations steps ..

Please If you have a deep solution share it with me..

Thanks for your Corporation.

I think in the  next few days  I'll call the local support.

By the way It seems A COMMON repetitive Issue, HP should resolve in there Products..

[Claire58]

Hi, did all that, no help. So have taken it back and now have a Brother multi function unit which although only has one tray , works perfectly and the same price so a straight swap. Wasn't going to risk same problem again.

[praveenbv]

Hi @Claire58,

We have done the basic troubleshooting as per the document and the printer needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Please reach out to the HP Technical Support  https://www8.hp.com/us/en/contact-hp/ww-contact-us.html team in your region regarding the service options for your notebook. 

You may create a case on the website to obtain a case number if required. Kindly watch this video for know-how  https://www.youtube.com/watch?v=UM50c64cnyQ.

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Have a great day!