-problem, white or yellow light will not illuminate when putting refill cartridge into printer.

[macetom1122]

-problem, white or yellow light will not illuminate when putting refill cartridge into printer. 

- things tried

----- reset, unplugged 60 seconds, retried, tried for an hour to get it to illuminate.

----- Used HP smart, set printer back to factory defaults in the advanced settings.

-----make sure the three contacts are clean and touching when refill kit is added. 

---- tried to do this with the computer unplugged and plugged in. 

-----hit the red "X" button

-----basically tried everything and it will not illuminate a yellow or white light next to the printer fill area. (blinking or not)
---- double checked that the refill cartridge was "143a" - i am using the HP brand refill kit. 

[Irfan_06]

Hi @macetom1122,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support