problem with printer or ink system

[DottieR162]

I recently updated to Windows 11. After installing a new ink cartridge I get a message that says "There's a problem with the printer or ink system. What is the problem.

[sandytechy20]

@DottieR162

Welcome to the HP suport community.

I understand that you are getting ink system errors, I am glad to assist you.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Remove and reinsert the ink cartridges

• Make sure the cartridges are seated properly in the carriage.
• Turn on the printer, and then open the door or lid to the cartridge access area.
• Wait until the carriage is idle and silent before you continue.
• Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.
• 
• Repeat these steps to remove and reinsert the other cartridges.
• Close the door or lid to the cartridge access area.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.