problem with printing

[Blahard]

Good evening! My printer doesn't completly print documents though I've used cleaning the printer head option. Here is the print result

 

[Hawks_Eye · Accepted solution]

Hi @Blahard,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it is when your printer doesn’t fully print documents, even after cleaning the printhead. 

Are certain colors missing, or is the print faded or incomplete? 

Have you tried printing a nozzle check or test page to see if all colors are coming through? 

Also, are you using genuine HP ink cartridges, and do they have sufficient ink levels?

Perform the steps below and see how it goes. 

caution: While performing the following steps, do not lift the printhead latch.

Step 1: Use genuine HP printheads and ink

HP recommends that you use genuine HP ink. HP cannot guarantee the quality or reliability of non-HP ink. If you do not use genuine HP ink and HP printheads, the steps in this document might not resolve print quality issues.

note:

Using non-HP ink contaminates any genuine HP ink added later. Because ink remains in the printhead when the ink is changed, the contaminated ink can remain in the system and affect print quality.

Purchase replacement ink and other supplies from the HP Store or local retailers.

If you are using genuine HP printheads and ink, continue to the next step.

Step 2: Check the ink levels  Click here

Low ink levels can impact print quality.

  caution:

Damage to the printer as a result of improperly filling the ink tanks or using non-HP ink is not covered under warranty.

Visually check the printer ink levels using the ink tank window.

Look at the ink levels through the ink tank windows.

Make sure the ink stays between the maximum and minimum fill lines.

  caution:

When the ink level falls below the minimum line, refill the ink tank. Low ink tanks can affect print quality.

Do not fill the ink tanks over the maximum fill line. Overfilling the ink tanks can cause ink leakage.

Maximum fill line

Minimum fill line

Click here for the remaining steps. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.