problem with the print queue

[bbggb01ggbb82]

Hello, I have a problem with the queue

Printer model:HP DeskJet 2710

System:Windows 11

Recently I did a computer reset after resetting the computer I downloaded hp smart and connected to the printer but when I wanted to print something I had an error called print queue problem
then I turned off the print spooler and deleted everything from the spool/PRINTER file and started the print spooler still does not work please help as soon as possible

[Dragon-Fur]

@bbggb01ggbb82 

Welcome to the HP Community --

Two sections + References / Resources

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1) HP Smart - Application Check / Reset / Reload

If the issue is within the installed HP Smart app data tree,

The app Reset might help -- the Reset removes the data without removing the application.

If the Reset does not work by itself, follow up with the other suggestions, including uninstall / reinstall of HP Smart and a thorough check of any other devices where the application is installed.

Example - HP Smart - Check / Reset / Reload

HP_Smart_Win_Apps-and-Features_ Reset_11

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2) Printer - Software

If the issue is related to previously installed (and still lingering) full driver printer software, removing / reinstalling the software can help untangle job submission issues.

If the full driver is (still) installed and is not working, the easier option is to uninstall the software > restart the computer > install a fresh copy of the full driver. 

Video - Install Printer Software

 HP DeskJet 2700 series Printer: Download Offline Copy of Software and Install on Win 10 computer

Remove / Install the full driver printer software

If not yet done...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

Uninstall the printer software from Programs and Features

Restart the computer and log in

Install a fresh copy of the Full Feature Software / full driver printer software

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP Easy Start Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

References / Resources

Printer setup guide for: HP DeskJet 2710 All-in-One Printer

User Guide - HP DeskJet Ink Advantage 2700 All-in-One series

HP DeskJet 2700 All-in-One Printer series – Product Information

Example - Temp Folder / Print Services / Printer Queue

Print_Services_Print_Spooler_Temp_Folder_Permissions_3

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP DeskJet 2710 All-in-One Printer 

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