purchased HP ENVY photo 7155 Sept 2020, black ink poor quality from day one

[rcc111]

purchased HP All in One ENVY photo 7155 Sept 2020, black ink poor quality from day 1, changed black cartridge week after purchasing, no change in quality.  We put up with it for too long now warranty has expired.  Is it fixable or is the printer repair cost too high? 

[Jay_G24]

Hi @rcc111,

 I'd like to help!

I understand you are facing print quality issues.

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[rcc111]

 

[rcc111]

Haven't seen anything in the post that will help, is it worth trying working with HP support to get this printer repaired or will repair cost cost more than a new printer?

[Jay_G24]

Yes, please reach the HP Phone Support team for the service option.

Follow the instructions below to reach them:

1) Click on this link - https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day!