"HP ENVY Photo 6234" printer -Remove and reinstall the indicated cartridge

[bsaintlouis051]

Hi All

I have subscribed to HP instant ink cartridge replacement program.

I have replaced my colour cartridge by another one sent by HP and I keep getting the following message :" remove and reinstall the indicated cartridge, making sure it is correctly installed".

My printer is  "HP ENVY Photo 6234" printer. If anyone has the solution to this problem, would you mind posting it to me?

Thank you in advance for your help.

[Betty0610]

@bsaintlouis051

Welcome to the HP Support Community.    

Let's try connecting the Printer to a different wall outlet directly.    

Also, try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16    

Let me know if this helps.    

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!    

Thanks!

[bsaintlouis051]

The firmware update is not working. Once i download it, the status of printer is " up-to-date", therefore, no update is required.

I have reconnected my printer to a different wall outlet and it's still not working. I assume the problem might be related to something else. 

Is there any other tip that you can suggest?

Thanks

[Betty0610]

If you insert your old ink, do you still get the error message?

[bsaintlouis051]

No, I don't have the same error message when I put back the old one which has just been sent back to HP

[Betty0610]

Ok this is cartridge issue.

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[bsaintlouis051]

Thank you. I have responded to your private message

[Betty0610]

Thanks! 🙂

I have sent color inks via express delivery. It should reach you in 4/5 business days.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[bsaintlouis051]

Thank you. I will let you know when they arrive.

[Betty0610 · Accepted solution]

Sure, do keep us posted 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!