"Incompatible Cartridge" when using original ones

[FranzR]

Hi everyone,

I bought a HP DeskJet Ink Advantage 3775 over a year ago now, attracted by its small footprint, after owning Epson ones for decades. I never had trouble with the HP before during the year, and I have always used original HP supplies. Now, after running our of black ink I ordered a 664 black cartridge, which is the cartridge for this printer. It worked fine for several days, as expected. After some days, after turning the printer on again, I started getting the message "Incompatible cartridge, marking the slot for the black ink with a dashed line.

I have removed the cartridges, unplugged the printer from the electricity, and USB, and waited for 10 min, pressing the power button in between to remove any charge, plugged it back again and installed the cartridges again. The problem persists. I have tried this several times already.

Obviously all packaging from the cartridge has been removed.

Called the technical support, they guided me on cleaning the connectors in the cartridge and in the printer. It didn't help either.

Bought a new cartridge to check if the first one was faulty. Nope, the second cartridge, this time a 664XL, is not recognized either.

The printer works in one-cartridge mode making black out of the color cartridge, but obviously this is far from being an optimal solution.

After a couple of weeks trying to solve this I'm quite frustrated. Shall I throw away the printer and go back to Epson ones? 😞

[Jay_G24]

Hi @FranzR,

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

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