"PRINT CARTRIDGE PROBLEM" on TouchSmart Screen - No Response

[donna903]

 My HP Photosmart C4780 printer window error message says: "Print Cartridge Problem". The touch screen on the printer is unresponsive. I have just installed two brand new HP60 cartridges (Black and Tricolor). The Power button is flashing Blue. The printer is connected directly to my laptop (MacBook Air). I have reloaded the C4780 driver on my computer.

> I have been through the 'Just Answer ' online agent and there was no resolution.  Waste of time and money.

> I have been to the HP Virtual Agent Help Desk and got as far as I could with that...   It fizzled out when they couldn't authenticate my HP C4780's serial number (They couldn't recognize SN - [Personal Information Removed] - I even tried a Zero in the "O" slot).

> I could Not break through to a HP Customer Service or Tech Support  PHONE NUMBER.  

SO - I'm coming to the Community for help.   I CAN'T PRINT MY CHRISTMAS CARDS !!

[Jay_G24]

Hi @donna903,

I'd like to help!

I understand you are facing a cartridge error on the printer.

Follow the steps to resolve the issue-

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

1. With the printer turned on, disconnect the power cord from the printer.

1. Unplug the power cord from the power source.
2. Wait 60 seconds.
3. Reconnect the power cord to a wall outlet and to the printer.
   NOTE: 
   HP recommends plugging the printer directly into a wall outlet.
4. Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Remove the cartridge indicated in the error message from the carriage.

   • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

     

   • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

     

3. Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

   CAUTION: 

   Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

   

4. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

   

5. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

   

6. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

7. Repeat these steps for the other cartridge if it was indicated in the error message.

8. Close the door or lid to the cartridge access area.

   If the error persists, clean the cartridge and carriage contacts a second time.

 If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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