"Supply System Problem" with new HP Instant Ink cartridge

[Kay224]

I installed a brand new HP ink 962 black cartridge into my HP9010 inkjet (and I have the inkjet service that sends replacements automatically), and I keep getting a "supply system problem" message saying I need to replace with a different non-empty cartridge.  I tried the solution of cleaning the magnet head in another article, to no avail.  Assistance needed; this printer is brand new and so is the cartridge.

[A_Gayathri]

Hi @Kay224,

Welcome to the HP Support Community

I understand you are getting an error message  HP OfficeJet Pro 9010  Ink System Failure on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Was there any recent update on the printer prior to the issue?
• Was there any paper jam or carriage jam issue on the printer recently?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP OfficeJet Printers - Resolving 'Print System Problem', 'Problem with Ink System' Errors

HP Printers - An 'Ink System Failure' or 'System Supply Problem' Error Displays

Hope this helps! Keep me posted. 

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