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‎04-14-2025 06:33 PM

HP Recommended
Operating System: Other

I purchased an HP combo pack HP 67 XL black ink cartridge and reg size color. Upon installing my black as I have done so many times I got an error message that the cartridge was bad and to install another. I took it out and put back in and got message cartridge is not communicating with printer. I went back to Walmart to get my refund and they said I had to contact you all. I have the black cartridge in a ziplock bag but I have not opened the color one as I didn't need that one yet. I am a teacher and NEED my printer. My husband bought me a new one today HP smart tank 5101. I would like a refund for the bundle pack. I have pictures of my receipts and I also have pictures of the error message. Also my computer is a MacBook Pro and is running Mac OS Sequoia. Thanks 

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1 REPLY 1

‎04-15-2025 04:25 PM

HP Recommended

Hey @CindySAbbott, 

 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

 

Note: There might be a nominal charge for the service they provide.

 

Regards,

Garp_Senchau
I am an HP Employee

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