region code issue? hp deskjet ink advantage 4645

[andy060970]

hi there

 i'm trying to install a new ink cartridge purchased in europe, message in printer says cartridge is not intended for use in this printer.

 some research suggests that it might be a region issue, and that i need to change the region code on the printer? i'm not sure how to do this...

 i'm trying to download the latest drivers from hp, for the printer but that doesn't seem to be working either...

  i'm using mac os 10.15.7

 thanks,  Andrew

[Sneha_01]

Hi @andy060970,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support