regional reset for OfficeJet 5255

[SimonKol]

Please send me a code for regional reset as I moved from the US to Germany and want to use "local" cartridges.

[Hawks_Eye]

Hi @SimonKol 

Welcome to the HP Support Community! We're here to help you get back up and running.

I will be glad to assist you with the regional reset on your printer. 

In order for me to perform the reset, I need few details which cannot  be shared in public.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[simonkolb]

I was locked out of my previous conversation and cannot access my pm's anymore. Also in the answers it was not clear to me in which app I should perform the recommended steps, as neither the HP or nor my macOS preferences show the menu entries you outlined.

[Hawks_Eye]

Thanks for getting back to us @SimonKol 

I have resent the instructions to get the reset values via private message, please check and let me know.

Regards,

Hawks_Eye

[simonkolb]

My point is: I cannot read private messages anymore. The icon doesn't show up, I cannot access whatever you sent me.

This is frustrating beyond words. I am about to toss a perfectly fine device that I bought, simply because I decided to move to another country and HP decided to make this a problem by blocking cartridges from another country. I will have to trash a perfectly fine device because of the way HP sets up their "customer support".

[Kuroi_Kenshi]

Hi @simonkolb,

Thank you for getting back.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Best Regards,