replaced my color cartridge with a brand new cartridge and it is not printing

[lorlyn63]

I replaced my color cartridge with a brand new cartridge and it is not printing colors on the test print sheet and not printing when I print something with color - I have not gotten any error messages.  I even replaced the new cartridge with another new cartridge, but nothing!  What am I doing wrong?  I have never encountered issues with any HP printer before.  I researched troubleshooting help, but none of those have worked either.  Can someone please help me - I need a printer for my work.  Thank you!!

[Anand_Andy]

Hi @lorlyn63,

Welcome to the HP Support Community

I understand you are facing an ink cartridge issue with your HP Deskjet F2480 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better-

• Are you using genuine HP Ink cartrdiges?
• Does the copy print out the same way? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!