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‎05-20-2023 08:20 PM

HP Recommended
Product: Envy Inspire 7900e

Hi all,

I have a brand new (45minutes old) Envy Inspire 7900e. During the setup process, the coloured “setup” cartridge was ok but the black setup cartridge: “not communicating correctly with the printer” and goes on to say replace the cartridge. Soi put in a brand new black ink cartridge and the message tells me I have to use the set up cartridge.

no support available until Monday….

Any help appreciated.

Category:
1 person had the same question
1 REPLY 1

‎05-23-2023 12:26 PM

HP Recommended

Hi @sydfat,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing setup cartridge issues on your HP Envy Inspire 7900e printer. 

 

We need to follow a few steps to bypass this error message. These instructions are printer specific hence cannot be shared in public.

 

I've sent you a private message with the instructions to bypass this error message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link 

Rainbow23 - HP Support.
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