setup ink cartridges

[Amtakn]

I have a hp office jet pro 9018e that will not use the setup cartridges for startup.  It says they are used.  I cannot use new ones as they are not for set up.  So currently I have a new 9018e printer that can only be used for a boat anchor.  I have been on this forum 3 times without getting anyone to help me.  Can someone, anyone help?

[A_Gayathri]

Hi @Amtakn ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the issues you're experiencing with your HP OfficeJet Pro 9018e setup cartridges. Here are some steps you can try to troubleshoot the problem:

Ensure Correct Cartridges:

• Make sure you are using the correct setup cartridges that came with your printer. The setup cartridges are usually different from regular cartridges.

Clean the Cartridge Contacts:

• Turn off the printer and disconnect the power cord.
• Remove the setup cartridges from the printer.
• Gently clean the electrical contacts on the cartridges with a lint-free cloth.
• Reinsert the cartridges back into the printer.

Reset the Printer:

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.

Update Printer Firmware:

• Visit the HP Support website and check if there's a firmware update available for your printer model. If so, download and install it.

Check Cartridge Expiry Date:

• Ensure that the setup cartridges are not expired. Cartridges have a limited shelf life, and using expired ones may cause issues.

Verify Cartridge Protection:

• Check if the cartridge protection feature is enabled. This feature can prevent the use of unauthorized or non-genuine cartridges. You can manage this setting through the printer software or the printer's control panel.

I hope this helps. 

Take care and have a good day.

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