• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP 910 ink cartridges
macOS 10.14 Mojave

There appears to be a severe shortage of HP 910 CYAN ink cartridges.  I can't even order them from HP themselves, nor from office supply stores or computer stores.  Why is this?  Other colors are also in short supply.  Does anybody know who might have them? 

3 REPLIES 3
HP Recommended

@WaltzingM, Welcome to the HP Support Community!

 

Apologies for the inconvenience. Yes, there is an issue with the new lot of HP 902-905 Cyan/Yellow Cyan and Yellow ink cartridges and they were recalled. If the Cartridge was manufactured in Malaysia and the Warranty End Date is between April 1st, 2022 and September 18th, 2022, please do not use this ink cartridge.

 

Reach out to the HP Technical Support team in your region regarding the replacement options for the ink cartridge or to check its availability. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

KUMAR0307
I am an HP Employee

HP Recommended

Please HP, do the right thing:  Direct us to where HP can update us on the availability of 910 (xl) ink.  Directing us to non-helpful customer support is really bad business.  It's not that hard.  A lot of us are stuck and need information.  You will lose a great number of customers over this.

HP Recommended

We also have had issues trying to get blue ink. None anywhere. Bought refurbished after looking for months and they are not working at all. Do you have any options?  What about different models? Are they having the same shortages?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.