shadow printed

[yy1980]

anyone know what happen to this?

[Max3Aj]

@yy1980, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Please follow these steps, 

1. Check the paper and quality of the file being printed

Make sure your print job is set up for optimal print quality results.

>Use paper designed for HP LaserJet printers: LaserJet paper is designed to handle the additional heat produced during the printing process.

CAUTION: Do not use paper designed only for inkjet printers. For example, inkjet glossy photo paper can blister during the print job, which might damage the printer.

>>Some paper might not absorb toner as well as others, causing faded or smeared prints.

>>Use clean, wrinkle-free paper. Wrinkled or curled paper can cause dark, horizontal defects.

>>Do not use paper that is too rough. Smoother paper can result in better print quality.

>Load the paper according to the print side: Typically, the smoother or glossy side is the print side, and it is loaded with the print side facing up in the input tray.

>Check the quality of the photo or document: Use editing tools to improve colors, brightness, contrast, and any other appearance settings. Higher resolution photographs and graphics result in clearer prints with more accurate colors.
 

2. Check the toner level
Low toner levels might cause print quality problems, such as faded print.

Check the estimated toner remaining. For more information, go to Check HP printer ink or toner levels.

>If the toner cartridge is not low, skip to the Check print settings step.

>If the toner cartridge is low, continue to the next step to replace the toner cartridge.

Kindly check this document and follow the subsequent steps - Check HP printer ink or toner levels | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support