single color printer head problem

[Kaladharan]

New printer installed but it is showing printhead problem and unable to do print and scan. please do the needful support ASAO. 

[Kaladharan]

please help to solve this problem

[VikramTheGreat]

Hi @Kaladharan,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your new HP printer is showing a printhead problem, and you're unable to print or scan on Windows 10 (64-bit). Let's try a few steps to get the issue fixed.

1. Reset the Printer

This clears temporary hardware faults:

• Turn off the printer.
• Unplug the power cord from both the printer and the wall outlet.
• Wait 60 seconds.
• Plug it back in directly to a wall outlet (not a surge protector).
• Turn the printer back on.

2. Check the Printhead Installation

• Open the cartridge access door.
• Wait for the carriage to stop moving.
• Remove all cartridges.
• If your printer has a printhead latch, lift it and gently remove the printhead.
• Reinsert the printhead and cartridges firmly.
• Close the latch and door.

⚠️ If your printer does not have a removable printhead, skip this step and proceed to cleaning or service.

3. Clean the Printhead Contacts

• Lightly dampen a lint-free cloth with distilled water.
• Gently wipe the electrical contacts on the printhead and inside the carriage.
• Let it dry for 5–10 minutes before reinserting.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat