skin color isn't right on photos. It is too reddish. I have new HP color cartridge

[deedee401]

Skin tone in photos is too reddish.  Not normal.  I have already installed  a NEW HP color cartridge and it is still happening.

Overall picture is a little dark.

[Dragon-Fur]

@deedee401 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

First, you must check / fix any quality issues in the printer itself.

Known solutions for the printer hardware, presented in the order to be considered / completed:

 No black ink, wrong colors, other print quality issues

Beyond that, you can choose to edit your photo / image to correct the color, hue, saturation, contrast, brightness.

This works when the printer is doing its best (that it can) and other options fail to get you what you want / need.

The more perfect the photo, the easier to print.

The better the equipment (printer), the easier to get what you want.

The better the photo editing software, the more tools are provided to correct / adjust the print.

What about Scan?

If you already have a printed photo that you want to Scan (perhaps to try and correct some of the colors,

Use HP Scan and correct what options are available.

Open HP Scan

Select Save as JPEG (wording might vary)

Set the options in the main menu

Select / Adjust options in More > Image

Click OK to save / leave any sub-menu

When ready click Scan

Example

9025_HP_Scan_menu_JPEG_1

9025_HP_Scan_Menu_JPEG_More_Image_1

An example of "free" photo edit / print software

Irfanview > Brilliant Free Photo Viewing and Print Software

 Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.

• Create a Restore Point (optional, recommended)
• Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
• Additional information at the website, including:  FAQ

NOTES

• Both 32bit and 64bit versions for Windows are available.
• Irfanview is also available as an Windows 10 Application from the Microsoft Store

For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version:  https://www.fosshub.com/IrfanView.html

Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)

Includes access (where available) to Scan with HP Twain > Adjust settings > Save

How to find Help within the Irfanview software

Once installed, open the software > tab Help

Example help entry:

Vertical/Horizontal Flip

• Click on the Image Menu, then Vertical Flip. The image will turn upside-down. The left/right orientation will stay the same.
• Click on the Image Menu, then Horizontal Flip. The image will turn side-to-side, as in a mirror.

Note: The effect can be used on a smaller portion (rectangle selection) of an image, as well as the entire image.

============================================================

A few general Examples...

Example - Irfanview - Simple Color Correction (one of several options to correct / adjust the print)

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 5258 All-in-One Printer 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"