supply problem message

[jake2020]

Using compatible cartridges without problems for years. Suddenly printer unable to communicate with any cartridge (all cartrdges fitted are at least 75% full). Smells like a recent software update reporting non-communication with compatible cartridges. Is there any known fix? HP support website useless.

After a lot of research managed to downgrade the latest firmware 'upgrade' - suddenly everything works again. HP demonstrated they cannot be trusted to treat their customers with respect (by warning about the adverse effect of this latest software upgrade for example). On the basis of this experience I will think long and hard about buying HP again when the time comes to replace my laptops and printers in the future.

[Jay_G24]

Hi @jake2020,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[jake2020]

Hi Jay_G24 

The printer model is Color Laser Jet Pro M254dw.

[Jay_G24]

What is the exact error message on the printer screen?

Let me know!

[jake2020]

"Supplies problem"  - (from memory - cannot regenerate message as I have downgraded the firmware)

[Jay_G24 · Accepted solution]

I'd like to help!

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[jake2020]

Firmware downgrade solved the problem. Cheers JK

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!