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‎04-26-2026 08:52 PM

HP Recommended

Ok I am and have been using LD products for my ink  I go through a lot of ink and this company is cheaper.  I have used it for years.  So today I installed 2 LD cartridges and i get a supply system problem first time ever.  I am thinking that HP has had a firmware update that is causing this.   I not sure I know how to fix this issue.    

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1 REPLY 1

‎04-28-2026 08:10 AM

HP Recommended

Hi @glkeeton 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that you are facing issues with the Printer and see an error supply system problem, However I would request you to please use HP cartridges, I agree that the LD cartridge is cheaper, however it could effect the Printer.

 

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Connect the power cord directly to a wall outlet and to the printer.
  • Turn on the printer to complete the reset.

Clean the ink cartridge vents

  • Glue residue from the label or debris on the cartridge vent might cause an error.
  • Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
  • Push in the tab on a cartridge, and then pull the cartridge from the slot.

Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.

Removing the ink cartridge

  • If the cartridge has the orange pull-tab attached, remove it.

Removing the orange tape from the cartridge

  • Use a pin or paper clip to remove any debris or excess adhesive from the vent on top of the cartridge.

Cleaning the vent on the cartridge

  • Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.
  • Repeat these steps to clean the vent on the other cartridges.

Replace all ink cartridges

  • Install a new set of cartridges to resolve certain ink system-related errors.
  • Obtain new cartridges. HP recommends genuine HP cartridges.

https://support.hp.com/us-en/document/ish_1740122-1449154-16 follow the link for Detailed Guidance.

 

Take care and have an amazing day!

I'm an HP Employee.


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