support not responsive - printer not printing yellow

[radiodave2]

My Envy 6075 won't print solid yellow (among other problems). I contacted support on 9/13/25. After many hours of troubleshooting via chat, we determined the printer needs to be replaced under warranty. I expected to hear from Level 2 support, but did not, so on 9/19/25, I chatted with support again. On 9/22, a Level 2 tech asked for my address, which I sent. On 9/23, he said he did not get my reply, so I sent it again. Meanwhile, I have spent hours over the last week chatting with support. They all say the Level 2 tech is handling this. On 9/23, I got an email that ink (!) was ordered, but nothing about the printer. My first few emails to the Level 2 tech seemed to go through, but my last 2 emails to him bounced with the message "unmonitored mailbox." 

Please help me get this printer replaced under warranty. [edited]

[Hawks_Eye]

Hi @radiodave2 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

These requests are best addressed over the phone with our dedicated support team for your region. 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye