support supply problem

[desiree123]

I have all full ink cartridges but it keeps saying support supply problem 

[A_Gayathri]

Hi @desiree123,

Welcome to the HP Support Community

I understand you are getting an error message  HP OfficeJet Pro 9025 All-In-One Printer support supply problem on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Was there any recent update on the printer before the issue?
• Was there any paper jam or carriage jam issue on the printer recently?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.
  
  Check Cartridge Installation: Ensure that all ink cartridges are properly installed in their respective slots. Sometimes, cartridges may not be seated correctly, leading to errors.
• Inspect Cartridge Condition: Check the cartridges for any damage or leaks. If a cartridge is damaged or leaking, it may not be recognized by the printer or could cause errors.
• Clean Cartridge Contacts: Clean the electrical contacts on both the ink cartridges and the printer carriage. Use a clean, lint-free cloth lightly moistened with water or isopropyl alcohol. This can help to establish better connections between the cartridges and the printer.
• Reset Printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug the printer back in and turn it on. This action can sometimes reset the printer and clear error messages.
• Update Printer Firmware: Make sure your printer's firmware is up-to-date. HP periodically releases firmware updates to address known issues and improve printer performance. You can usually find firmware updates on the HP support website.
• Perform Printer Diagnostic Tests: Many printers have built-in diagnostic tests or utilities that can help identify and troubleshoot problems. Refer to your printer's user manual or HP's support website for instructions on how to run diagnostic tests.

please follow the steps mentioned in this document: HP Printers - An 'Ink System Failure' or 'System Supply Problem' Error Displays

Hope this helps! Keep me posted. 

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