tango envelope quality

[dmb69]

HP Tango documents print great but envelopes print with splotchy quality

[Dragon-Fur]

@dmb69 

Welcome to the HP Community --

If you have not done so, consider

Uninstall the printer software > Restart the computer and log in > Install a fresh copy of the printer software

Next,

Make sure that Printer Properties is pointing to the Driver for the HP software and not the Microsoft / IPP class drivers

Finally,

In general, the printer is not aware of what it is printing.

Quality -- and acceptance -- of the paper size and type depends on what the printer supports.

Reference sample:  Product Specifications for the HP Tango (2RY54A)

The printer supports a variety of paper sizes (so says the spec document) -- it might NOT support envelopes that are too thick, contain scalloped edges, are other than white or cream colored, lined with foil, or otherwise "not a normal, everyday" envelope.

True - you do have to make sure that the Tray and Paper Settings are set so the printer knows you are using an envelope and not plain paper to print your document.

What else?

Try creating and printing the envelope as a "document".

Four Sections + References / Resources

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1) Printer Software

If not done by this point...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP Tango/Tango X Print and Scan Driver and Accessories 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

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The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

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2) Printer Properties

Make sure the printer and the full driver are selected in Printer Properties.

What?  Microsoft print drivers do not support the full range of options.

Example - Windows - Printer Properties > Tab Advanced > Driver Selection

9025_Printer_Properties_Advanced_Driver_List_11

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3) Printer - Hardware / Paper / Tray and Paper

User Guide

Page 23

AND

Page 26

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

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4) Create / Print Envelope

One standard method -

Try this one (again) after reinstalling the printer software.

Sure, and you can try changing the fonts, too.

Example - Word > Mailings > Envelopes

Rabbits_and_Chickens_Test_Envelope_10_14

"Envelope Document"

Assuming all else is installed, set, acceptable, and supported,

If whatever software you are using to create the envelope is not working,

If you have access to Word,

Consider creating an "envelope" sized and shaped document and print that.

Reminder:  Tray and Paper must be set to print on the paper size / type envelope

Manual_DL_Envelope_Text_Box_Insert_3

References / Resources

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Tango series 

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"