test page prints wrong color

[Zen3]

I am having printing problems after the latest Windows update.   

The black cartridge won't print at all and the blue cartridge is showing up as cyan 
when I print a test page. I am using refilled cartridges but I never had a problem before. 
 I assume this may be a software problem.  I uninstalled the printer & driver and 
reinstalled it but I still have the same problem. 
Also when I check printer properties I get this message: 
"Device SWD\PRINTENUM\WSD-4665f335-18db-4284-bcad-2434ec7be528 requires further installation." 

[sandytechy20]

@Zen3

Welcome to the HP support community.

I understand that you are getting print quality issues, follow these steps to fix the issue.

Clean the printhead

1. Load plain white paper into the tray.

2. On the printer control panel, touch the right arrow  to display more options.

3. Touch Setup, and then touch Tools. The Tools Menu displays.

4. Touch Clean Printhead.

5. Wait while the printer completes the printhead cleaning process, and then touch OK.

Follow these steps to fix the issue:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.