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‎05-07-2023 06:14 PM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer

I've had the cartridge in for several weeks and the printer was giving me printer errors.  I took out the black cartridge and notice on the bottom of the printer a black blob of ink - I looked at bottom of cartridge and the piece that holds the ink in is missing??  Never had this happen before - my guess is a faulty cartridge??

Category:
1 person had the same question
1 REPLY 1

‎05-10-2023 02:16 PM

HP Recommended

@cadams65

 

Welcome to the HP support community.

 

I understand that you are unable to insert the cartridge, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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