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‎04-20-2025 01:03 PM

HP Recommended
Product: HP Neverstop Laser MFP 1202nw
Operating System: Microsoft Windows 10 (64-bit)

 I am so frustrated with my Neverstop laser printer MRP1202nw. I can not get the toner reload kit to turn no matter how hard I try. (I just bought two from HP (143A - the kit selected on the hp web site to work with this printer) and now I have no use for them.) ) The three dots only show flashing amber not flashing white as expected because the toner level is very low.  I followed all the recommended steps others have offered to resolve the problem with no luck-unplugged the printer, adjusted how the kit was nested in the toner portal, check for update drivers, etc..

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1 REPLY 1

‎04-22-2025 05:21 AM

HP Recommended

Hi @whitebirch 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

I understand how frustrating this must be, especially after purchasing the correct HP 143A toner reload kit. Since you've already tried several troubleshooting steps, here are some additional things to check:

 

1. Ensure Proper Installation of the Toner Reload Kit

  • Shake the toner reload kit gently before inserting it.
  • Align the kit correctly in the toner portal.
  • Rotate the kit firmly until it completes the 180-degree turn.

2. Reset the Printer

  • Turn off the printer and unplug it for 60 seconds.
  • Press and hold the Power button for 15 seconds.
  • Plug it back in and turn it on.

3. Check for Blockages

  • Inspect the toner inlet for any debris or obstructions.
  • Use a lint-free cloth to clean the area.

4. Update Printer Firmware

5. Manually Reset the Toner Sensor

  • Turn off the printer.
  • Unplug it from the power source.
  • Hold the Power button for 30 seconds to reset its memory.

 

I sincerely apologize for the inconvenience this has caused. Let me know if any of these steps help! 😊

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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