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‎12-18-2021 01:23 PM

HP Recommended
Product: HP Photosmart 6520

My printer has ink fabric/material torn in pieces and coming out of printer.  Now the printing on paper has black streaks. Cannot seem to get the streaks to go away.  I have selected the "Clean Printhead" and "Align Printer" to see if the streaks could get resolved but little change.  Any ideas of what this fabric/material pieces are and how to fix?

Category:
1 REPLY 1

‎12-21-2021 05:51 AM

HP Recommended

@shayanne, Welcome to the HP Support Community! I’m here to help.

 

Kindly check inside the printer for any breakage/damage. Follow the steps from - A 'Paper Jam' Error Displays

 

Check the ink cartridges as well. Make sure they are not damaged or leaking. 

 

If the issue persists, I'm afraid this is a hardware issue. Use alternate ink cartridges and check if that helps.

If not, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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